Unlock the Future of AI: Download the 2025 AI Market Trends Report

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Of all firms expect to use AI within the next 12 months

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Of call center tasks will be automated by 2026

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The artificial intelligence (AI) landscape is undergoing rapid transformation. With advancements in large language models (LLMs) powering everything from virtual assistants to customer service chatbots, AI is becoming a central force across industries. However, while AI brings exciting opportunities, there is a mix of enthusiasm and apprehension. Consumers and businesses alike are intrigued by AI's potential but face ongoing confusion, skepticism, and concerns about its implications. This report aims to shed light on the current state of AI, and provide insights into how businesses can harness its power to drive growth and enhance customer experiences.